Terms of Service

1. Company Information

• Business Name: Arrow Tech Edge
• Service Area: Dallas-Fort Worth, TX | Nationwide Digital Services
• Website: arrowtechedge.com
• Contact: Professional Contact Form

2. Services Offered

Arrow Tech Edge provides professional technology services including:

• Web Development: Custom websites, e-commerce solutions, web applications
• Digital Solutions: Business automation, workflow optimization, system integration
• Consulting Services: Technology strategy, digital transformation, technical advisory
• Maintenance & Support: Ongoing website maintenance, updates, and technical support
• Security Services: Website security audits, SSL implementation, compliance consulting

All services are provided on a professional basis with industry-standard practices and quality assurance.

3. Service Agreement Terms

Payment Structure

• Project Deposits: 50% deposit required to commence work on new projects
• Milestone Payments: Payments due at agreed project milestones
• Final Payment: Remaining balance due upon project completion
• Monthly Retainers: For ongoing maintenance services, payable monthly in advance

Payment Terms

• Due Date: Net 15 days from invoice date
• Late Fees: 1.5% per month on overdue balances
• Collection Costs: Client responsible for collection and legal fees
• Work Suspension: Services may be suspended for accounts 30+ days overdue

Refund Policy

• Deposits are non-refundable once work commences
• Refunds considered on a case-by-case basis for unused services
• No refunds for completed work or delivered services

Intellectual Property — Client Rights

• Final payment transfers ownership of custom developed code to client
• Client retains rights to all provided content, logos, and brand materials
• Client receives source files and documentation upon project completion

Intellectual Property — Arrow Tech Edge Rights

• Retains rights to proprietary methodologies and development frameworks
• May use general concepts and techniques in future projects
• Right to display completed work in portfolio (with client permission)
• Third-party tools and licenses remain property of respective owners

Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the project.

4. Client Responsibilities

• Content Provision: Timely delivery of content, images, and materials needed for project completion
• Feedback & Approvals: Prompt review and approval of deliverables within agreed timeframes
• Access & Credentials: Provide necessary access to hosting, domains, and third-party services
• Communication: Maintain regular communication and respond to requests within 48 hours
• Payment Obligations: Honor all payment terms and maintain account in good standing

5. Limitation of Liability

Service Disclaimers

• Services provided "as is" without warranties of any kind
• No guarantee of specific business outcomes or revenue increases
• Third-party service integrations subject to external provider terms
• Website performance may vary based on hosting environment and traffic

Liability Limits

• Total liability limited to the amount paid for services in the 12 months prior to claim
• No liability for indirect, consequential, or punitive damages
• No liability for data loss (client responsible for backups)
• No liability for third-party service failures or security breaches

Force Majeure

Performance delays due to circumstances beyond our control (natural disasters, government actions, pandemics, etc.) do not constitute breach of contract.

6. Project Terms & Modifications

• Scope Changes: Modifications to agreed scope require written approval and may incur additional charges
• Timeline Adjustments: Delivery dates may be extended due to scope changes or delayed client inputs
• Revision Limits: Each project phase includes specified revision rounds; additional revisions billed hourly
• Project Termination: Either party may terminate with 30 days written notice; client pays for completed work

7. Website Use Terms

• Acceptable Use: Website content is for informational purposes only
• Prohibited Activities: No unauthorized access, data scraping, or malicious use
• Content Accuracy: Information provided in good faith but may contain errors
• External Links: Links to third-party sites are provided for convenience; we're not responsible for external content

8. Privacy & Data Protection

Our privacy practices are detailed in our Privacy Policy. Key points include:

• Minimal data collection with privacy-first architecture
• Cookieless analytics; advertising cookies only as described in our Cookie Policy
• Client data protected with industry-standard security measures
• Data retention policies aligned with business and legal requirements

9. Dispute Resolution

1. Direct Communication: Attempt to resolve disputes through direct discussion
2. Mediation: If needed, engage professional mediation services
3. Arbitration: Binding arbitration in Dallas County, Texas if mediation fails
4. Governing Law: Texas state law governs these terms

10. Updates & Modifications

We reserve the right to update these Terms of Service at any time. Material changes will be communicated to active clients. Continued use of our services after updates constitutes acceptance of the revised terms.

Contact Information

For questions about these Terms of Service or to discuss a project, submit our contact form or email contact@arrowtechedge.com.

These Terms of Service work together with our Privacy Policy and Cookie Policy to govern your use of Arrow Tech Edge services.